Since 2022 CTM has adopted an Integrated Management System UNI EN ISO 9001:2015, UNI EN ISO 14001:2015, UNI ISO 45001:2018.
The scope of the Integrated Management System covers "Design and delivery of local public transport services; maintenance, repair and preparation of vehicles." CTM has also certified its service according to the European standard UNI EN 13816:2002, which specifies requirements for defining, achieving and measuring service quality in public passenger transport.
The scope of the UNI EN 13816:2002 certification is the quality of public passenger transport services through the definition of objectives and measurement on the following urban lines in the Greater Cagliari Area.
Certified Lines UNI EN 13816:2002
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Certified service aspects: measured indicators
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| Quality Factor | Indicator | 2023 Targets |
|---|---|---|
| Availability | Service frequency | 95% |
| Accessibility | Purchase of travel ticket at authorised resellers | 80% |
| Validation of travel ticket on board | 90% | |
| General information at stops | 80% | |
| Information | Timetable and frequency information at stops | 80% |
| Time | Route information at stops | 80% |
| Waiting time at stops | 80% | |
| Customer care | Availability of driving staff | 80% |
| Competence of driving staff | 80% | |
| Comfort | Crowding on board | 80% |
| Comfort | Vehicle cleanliness | 80% |
| Safety | Presence of safety equipment | 80% |
| Environmental impact | Noise on board | 80% |
Integrated environmental, safety and quality policy
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem sollicitudin lacus, ut interdum tellus elit sed risus. Maecenas eget condimentum velit, sit amet feugiat lectus. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Praesent auctor purus luctus enim egestas, ac scelerisque ante pulvinar. Donec ut rhoncus ex. Suspendisse ac rhoncus nisl, eu tempor urna. Curabitur vel bibendum lorem. Morbi convallis convallis diam sit amet lacinia. Aliquam in elementum tellus.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu turpis molestie, dictum est a, mattis tellus. Sed dignissim, metus nec fringilla accumsan, risus sem sollicitudin lacus, ut interdum tellus elit sed risus. Maecenas eget condimentum velit, sit amet feugiat lectus. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Praesent auctor purus luctus enim egestas, ac scelerisque ante pulvinar. Donec ut rhoncus ex. Suspendisse ac rhoncus nisl, eu tempor urna. Curabitur vel bibendum lorem. Morbi convallis convallis diam sit amet lacinia. Aliquam in elementum tellus.