Travel Rules

Customers are required, before boarding public transport, to obtain a valid and appropriate travel ticket — whether a single ticket or a pass — to validate it when used, and to keep it until their destination with the obligation to show it to authorised inspection staff. Failure to comply with these requirements exposes the offender to the administrative penalties provided for by Regional Law 17/2015.

The obligation to validate — for both single tickets and passes — always applies at the start of each journey and at every transfer.

Customers who do not comply with the obligation to validate their ticket when boarding the vehicle will be fined in accordance with the provisions of Regional Law 17/2015, even if they proceed to validate the ticket after the presence of inspectors.

By purchasing a ticket, a contractual commitment is established between the passenger and CTM, governed by Articles 1678 et seq. of the Civil Code and the company's regulatory rules set out on this website and in the Mobility Charter.

The contractual relationship is in any case concluded when passengers board the vehicles.

After validation, the ticket is personal and non-transferable.

All stops are request stops: customers must signal their intention to board by waving their hand. Stops are identified by a pole, a shelter, or both. It is not possible to board away from stops or while the vehicle is in motion. Avoid asking the driver to let you off outside a stop, as passengers may only be let off within defined areas.

Customers holding a valid travel document may take one child aged between 0 and 5 free of charge. Those accompanying more than one child aged between 0 and 5 must purchase one ticket for every two children. Folded pushchairs/prams for children are allowed free of charge, provided they are folded to reduce their bulk. On vehicles equipped with spaces for passengers with disabilities, one open pushchair containing a child is allowed through the central doors. In this case the accompanying adult must place the open pushchair in the designated space, facing backwards with the wheels braked, fasten the safety belt (where provided) and press the button (where present) to inform the driver that the operation is complete and the journey can resume.

Customers may bring small animals free of charge, provided they are carried in a way that does not cause disturbance or annoyance to other passengers (animals must be kept in a bag or carrier). Guide dogs for visually impaired persons are also allowed free of charge without a muzzle. However, if explicitly requested by the driver or other passengers, the visually impaired person is required to fit a muzzle on their guide dog. The passenger is responsible for any damage caused by animals to other passengers or to the bus. Medium or large animals are not permitted on board.

Customers may carry one piece of hand luggage free of charge, provided it does not exceed 25x30x50 cm, or one standard-sized shopping trolley. In all other cases they must purchase one ticket per item of luggage. One folding bicycle or folded scooter per paying passenger is permitted free of charge, provided it is stored in a dedicated bag and positioned by the customer in a way that does not create an obstruction or hazard for travellers. The transport of excessively bulky or dangerous objects is not permitted. The company is not responsible for theft, tampering, loss, deterioration or damage to items transported. Customers will be liable for any damage caused by transported items to other passengers or to the bus.

Objects found on CTM vehicles are handed over by the driving staff to the dedicated office at the Autofiloviario Centre on Viale Ciusa, which handles their registration. Unclaimed lost property remains available for collection for 6 months. All detailed information is contained on this page of the website:

Set out below are the General Terms and Conditions ("General Terms and Conditions") governing the CTM Cagliari Official App travel ticket purchase Service, acceptance of which by the Customer (as defined below) is an indispensable condition for the Customer to validly use the CTM Cagliari Official App Service. The General Terms and Conditions govern the relationship between the Customer and CTM spa in the use and enjoyment of the travel ticket purchase Service via the CTM Cagliari Official App.

Art 1. DEFINITIONS

The terms listed in this contract shall be interpreted with the following meaning:

Art 2. SUBJECT MATTER

2.1. These General Terms and Conditions govern the distance sale of travel tickets for urban and extra-urban public transport services managed by CTM spa and the carriers involved in the Sardinia Region's fare integration.

Art 3. ACCESS TO THE BUSFINDER SERVICE

3.1. In order to access and use the Busfinder Service, the Customer must complete the online registration data request form, authorising CTM spa to process their data in accordance with the Privacy Policy published on the application.

3.2. CTM spa reserves the right, for the purchase of travel tickets reserved for particular user categories, to allow access to the purchasing Service for such tickets exclusively to Customers who have successfully completed an enabling procedure on the www.ctmcagliari.it website. Upon completion of the enabling procedure, the Customer will be able to conclude the purchase of the travel ticket. Travel tickets may not be used from two devices simultaneously and may not be transferred or assigned to third parties after first use, except for tickets expressly identified as "impersonal". The Customer will be entirely responsible for all operations carried out using their Login and Password and must therefore keep these data strictly confidential, immediately notifying CTM spa of any unauthorised use. The Customer undertakes to keep their registration data constantly up to date and warrants that it is valid, truthful, accurate, correct and does not infringe third-party rights.

3.3. CTM spa shall not be held in any way responsible for any incorrect or unlawful use of Login and Password by the Customer or any third party where this is not due to CTM spa's own fault.

3.4. CTM spa also reserves the right to block a customer's access to the Busfinder travel ticket purchase Service and to immediately and without notice suspend their Login and Password where it considers there has been a material breach of these General Terms and Conditions, particularly where it finds that:

1. the Customer's data is incorrect, including due to failure to update it;
2. liability has arisen connected to the unlawful use of Login and Password; or
3. the Customer has made improper or unlawful use of the travel ticket purchase and use Service.

3.5. For travel tickets without a pre-loaded start date at the time of purchase, the customer must, at the start of the journey, validate the travel ticket by selecting the validate button within the travel ticket and scanning one of the QR codes on board the vehicles.

Art 4. PURCHASE OF ACCESS TICKETS AND PAYMENT METHODS

4.1. The offer and sale of Access Tickets constitute a distance contract governed by Chapter I, Title III (Arts. 45 et seq.) of the Consumer Code and by Legislative Decree no. 70 of 9 April 2003 on e-commerce.

CTM spa informs the Customer that:

1. to conclude the contract for the purchase of a travel ticket, the Customer must complete an in-app order form and transmit it to CTM spa electronically, following the instructions that will appear in the App;
2. upon receipt of the order, the application will automatically move to the payment manager's form for execution of the payment for the travel ticket;
3. the contract is concluded upon payment and the issue of the purchased travel ticket in the customer's account;
4. following payment and issue of the ticket, CTM spa will send the Customer, to their registered email address, confirmation of the issue of the travel ticket and the serial number of the ticket itself;
5. the travel ticket will be stored in CTM spa's database for the time required for its use and, in any event, within the statutory time limits.

4.2. The purchase of Travel Tickets is permitted both for users who qualify as Consumers and for users who do not.

4.4. Payment for Travel Tickets may be made using the payment methods indicated on the in-app purchase page. Payment instruments not available for a specific order and/or travel ticket will not be displayed and/or selectable by the Customer during the purchase process.

4.5. CTM spa uses a secure payment service via a banking intermediary using SSL security protocol. The confidential credit card data (card number, holder, expiry date, security code) is processed exclusively by the payment manager. CTM spa therefore never accesses or stores the credit card data used by the user to pay for Travel Tickets.

4.6. The Contract is subject to a resolutive condition upon payment of the Total Amount. If such payment is not made, the Contract shall be deemed automatically terminated. The Customer will be immediately notified of such termination and the consequent cancellation of the order, through the same channel used to place the order.

Art 5. EXCLUSION OF RIGHT OF WITHDRAWAL

5.1. Pursuant to Art. 59, paragraph 1(n) of the Consumer Code, transactions carried out via the Busfinder travel ticket purchase Service are not subject to the right of withdrawal under Arts. 64 et seq. of the same Consumer Code where the travel ticket has been validated by the user or automatically validated for tickets with automatic validation at the time of purchase. For unvalidated travel tickets, the right to withdraw from the purchase contract is available under Art. 57 of the Consumer Code within 14 days of purchase.

Art 6. CUSTOMER OBLIGATIONS AND RESPONSIBILITIES FOR USE OF THE SERVICE

6.1. The Customer undertakes to comply with and abide by the regulations applicable in the context of each public transport service operator to which the purchased travel ticket gives access.

6.2. Where the Customer is unable to access the Busfinder Service, the Customer remains obliged to pay for the transport Service by other means. This obligation remains with the Customer if the Customer's smartphone does not work, has a flat battery or a fault occurs attributable to the Customer's telephone operator. The Customer acknowledges and accepts that CTM spa shall not be liable in any way for any contravention, fine, penalty or any other damage arising to the Customer in connection with non-payment of the transport Service in the above-mentioned circumstances.

6.3. It is in any case the Customer's responsibility to verify the correct activation of the Service. In particular, to verify that the Service has been correctly activated, the Customer must verify that the activation confirmation notice appears on the App screen on their smartphone.

6.4. The Customer is responsible for ensuring that the smartphone or any other technical device used by the Customer to use the Busfinder travel ticket purchase Service is correctly functioning and compatible with the Service. The Customer is also responsible for updating the App.

6.5. Any disputes between the Customer and the competent police authorities in relation to Access Tickets (involving the imposition of an administrative penalty) will be resolved directly between the Customer and the competent authorities and/or the public transport service concessionaires.

Art 7. SERVICE FAILURES

7.1. In the event of service failures relating to the Service Contract, the Customer must contact exclusively the public transport service operator responsible for the transport service in which the failure occurred, to request reimbursement of the Face Value of the travel tickets purchased via the Busfinder Service and/or compensation for any damage suffered or to be suffered and any other costs incurred.

Art 8. CTM SPA LIMITATIONS OF LIABILITY AND RIGHTS

8.1. CTM spa is solely responsible for expenses and damage suffered as a result of its own fault or intent in connection with the Busfinder travel ticket purchase Services provided by it.

8.2. The Customer acknowledges and accepts that CTM spa shall not be liable in any way for any contravention, fine, penalty or any other damage arising to the Customer in connection with incorrect or improper use of the Service (for example, time-based tickets not validated at the start of the journey).

8.3. CTM spa reserves the right to withdraw, modify, suspend or discontinue any function or service provided in connection with the sale of Travel Tickets, where this is made necessary or appropriate for technical and/or organisational reasons, without prejudice to the performance of any contract already concluded.

Art 9. CUSTOMER ASSISTANCE

9.1. Should the Customer require any additional information necessary for the correct use of the Busfinder travel ticket purchase Service governed by the Contract, a request can be submitted via the website segnalazioni.ctmcagliari.it.

Art 10. PRIVACY

10.1 CTM spa, as Data Controller, undertakes, with regard to the information and data it acquires, to comply with the rules and obligations imposed by EU Regulation no. 679/2016 (the "General Data Protection Regulation").

The full privacy notice is available on the Busfinder application at the time of registration and on the website www.ctmcagliari.it.

Art 12. CONTRACT AMENDMENTS

12.1. These General Terms and Conditions may be amended at any time. Any amendments will take effect from the time of their publication on the website www.ctmcagliari.it – Travel Rules – "General Terms and Conditions of Purchase". Customers are therefore invited to regularly visit the Website and to consult, before making any purchase, the most up-to-date version of the General Terms and Conditions.

Art 13. LANGUAGE

13.1. The Contract is concluded in Italian and all communications relating thereto will be transmitted in Italian.

Art 14. APPLICABLE LAW AND JURISDICTION

14.1. The Contract is governed by and shall be interpreted in accordance with the laws of the Italian Republic.

14.2. For any dispute relating to online purchases made by a Customer as a Consumer using the Busfinder travel ticket purchase Service, the competent court is that of the Consumer's place of residence or elected domicile.

14.3. In all other cases where the online purchase is not made by a Consumer, any dispute relating to the validity, interpretation, execution and/or termination of legally relevant acts connected to the Busfinder travel ticket purchase contract shall be subject to the exclusive jurisdiction of the Court of Cagliari.