AmicoBus

Amicobus is an on-demand service, provided under the Service Agreement between CTM and the Autonomous Region of Sardinia, that complements the ordinary public transport offering. It is dedicated to people with disabilities and features on-board assistants who support passengers exclusively during boarding (assistance getting on board and help fastening the seatbelt) and alighting from the vehicle safely.

The service is guaranteed in the eight municipalities where CTM operates the TPL service: Cagliari, Quartu Sant'Elena, Monserrato, Selargius, Quartucciu, Elmas, Assemini and Decimomannu.

Amicobus is dedicated to the following categories of people:

• people with disabilities (under Law 104, assessed as "person requiring intensive support"),
• civilian invalids (under Law 118 with 100% invalidity, or 74% or above),
• non self-sufficient elderly people over 65 and others, with verified psychophysical limitations, in the care of social services, municipal services or ASL services.

Monday to Sunday from 7:00 to 20:00.

To access the service, a booking is required using one of the following methods:

• Calling the toll-free number 800 259 745
• Completing the form on this page

The call centre for receiving bookings is open Monday to Saturday at the following times:

When to book

Bookings must be made the day before using the service.

To facilitate Monday bookings, requests can be made:

• Access via SPID on the SUS platform
• Complete the service enrolment form
• Attach the certificate proving the declared access requirement

Bookings for weekend trips must be made on the preceding Friday, between 8:00 and 13:00.

How to book

Bookings can be made:

• via toll-free number 800 259 745
• via the online portal:

Book service

Data required for telephone booking

During the telephone booking, you must provide:

• personal details
• whether an accompanying person will be present
• telephone number
• type of seating required
• departure time and place
• outward and return destination

Trip cancellation

For cancellations of confirmed trips only, a WhatsApp number is available: 348 250 2731, to be used at least 30 minutes before the booked time.

Service confirmation

The service is guaranteed subject to planning requirements and available resources. To make the booking effective, the customer will be called back by call centre operators from 17:30 onwards for confirmation or possible cancellation.

During confirmation, information relating to departure will be provided, including the vehicle's estimated arrival time at the requested point, both for the outward and return journey.

The service accreditation procedure must be submitted annually via SUS (Procedure "Fare subsidies for local public transport for people with disabilities and war veterans, and the AmicoBus Service").

The fully computerised procedure requires:

• Access via SPID on the SUS platform
• Completion of the service enrolment form
• Attachment of the certificate proving the declared access requirement

Once the accreditation to use Amicobus has been received, a booking must be made following the indicated methods in order to access the service.

The Transport Assessorate has signed a memorandum of understanding with some associations that, by appointment, can provide free assistance in submitting applications:

• A.N.M.I.C. CAGLIARI
  Via Caprera, 27 – Cagliari
  Tel. 070.653865 – anmic.cagliari@gmail.com
  https://anmic-cagliari.it/
   
• Rp Sardegna OdV
  Via Tola, 30 – Cagliari
  Tel. 070 6407661 – rpsardegnaonlus@gmail.com
  https://rpsardegna.it/
   
• UICI ONLUS-APS CAGLIARI
  Via Del Platano, 27 – Cagliari
  Tel. 070 523422 – uicca@uiciechi.it
  https://www.uiciechi.it/sardegna/cagliari.htm

The service uses suitably equipped minibuses for the transport of wheelchairs.

The service fare for scheduled public transport of €1.30 per leg applies.

Fans travelling with Amicobus will be accompanied to the dedicated entrance in the Distinti stand. Outward: arrival at the dedicated entrance is scheduled at least one hour before kick-off. Return: trips are scheduled from 45 minutes after the end of the match, subject to clearance from the Police. Details of times and all operational aspects will be communicated via the toll-free number 800 259 745 during booking confirmation.

The service is only available by prior booking, to be made by the day before the match: for Saturday and Sunday matches by Friday at 13:00; for Monday matches by Saturday at 10:00.

From the first weekend of July until the first weekend of September, the Amicobus service is extended to weekends, with a special schedule dedicated to mobility to the Poetto beach, to ensure inclusion and accessibility during the summer season. The service is also extended on Saturdays from 14:00 to 20:00 and on Sundays from 08:00 to 20:00.

Bookings for weekend trips must be made on the preceding Friday between 15:00 and 19:00, via the toll-free number 800 259 745 or through the portal: www.ctmcagliari.it/prenotazione-servizio/.

On-board assistants on vehicles dedicated to the Poetto service support the passenger exclusively during boarding (assistance getting on board and help fastening the seatbelt) and alighting from the vehicle safely.

The processing of collected data, which will be used for accreditation to the on-demand service and for the creation of a database, will be carried out in compliance with the Privacy Law by the Autonomous Region of Sardinia.
Read the privacy notice

Accedi all’area personale CTM per poter prenotare il servizio